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Check this list for common bug you may experience when yous enter your Microsoft business relationship or production key while redeeming your Office product at https://office.com/setup and https://microsoft365.com/setup associates:

I get a language or geographical fault

This can happen if try to redeem a production key purchased in another country or region. Check this listing for troubleshooting tips.

My country or region isn't listed

I get the error "This product key isn't meant for your region"

I get the mistake "Sorry, we tin't use this product key considering your current subscription was ready up in another country/region"

What are the limits for Microsoft accounts?

Read these tips if yous have multiple product keys or a lot of devices.

View Microsoft account limits

Production fundamental errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to gear up them.

This product key has already been used

Your product cardinal tin only be redeemed once. Information technology isn't meant to be re-used or shared. If you become a message that your product key has already been used, yous tin go direct to your Microsoft account, Services & subscriptions page to install your product and manage your subscription benefits.

If you bought Microsoft 365 Family unit and desire to let other users to install Part, please don't send the production central to them because they volition see the same error. Instead, send them an electronic mail or link using the process in How to share your Office 365 Domicile subscription benefit. This will add their Microsoft accounts to your subscription and allow them to become to their Microsoft account, Services & subscriptions page to install Role apps on their ain devices.

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Sorry, we can't notice this production key in our database (ERR_INVALID_TOKEN) or Deplorable, we tin't prepare upwardly your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You'll see this error bulletin if you enter a product key for a version of Office that isn't available for download from Office.com/setup. Here'southward where you can enter those product keys.

Part 2011 for Mac and Function 2010 are no longer supported and not available for download if you no longer take media to download these versions. Learn more at Support has ended for Office for Mac 2011 or End of support for Office 2010.
For Microsoft 365 Business concern Standard, go to https://function.com/setupkey.

If you're non sure what kind of production key you take, you lot can use the Virtual support agent (English language only). If your production cardinal is for a supported version of Function, the Virtual back up agent will provide a link to download Function. The Virtual support amanuensis tin can too let you know if your product key has been blocked and tin connect you lot to a alive agent.

Sorry, nosotros can't set up your account right now (NoMatchingOrEligibleProductsFound)

If y'all get this message, this ways that your product key was purchased in a different country or region than where yous're currently located. Part product keys must be redeemed in the country or region where they are purchased. If you need assistance, contact Microsoft support.

This tin also happen if you lot effort to extend the duration of your current Microsoft 365 subscription with a product fundamental that was purchased in a different country or region than the 1 originally used to offset your subscription. For instance, you set up your Part subscription in China with a product fundamental purchased there and you then purchase a product key in the United States, and attempt to extend your Office subscription with it. In this scenario, you can either redeem the new fundamental to a dissimilar Microsoft business relationship or you can wait until your subscription expires (at least a mean solar day afterward the expiry date) to use the new key with the aforementioned Microsoft account.

The product key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

Y'all'll see this bulletin along with either error code INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you enter the wrong product key, or if you have a typo in your product cardinal.

Examples of using the wrong production key

About Microsoft products employ a 25-character product primal. If y'all own multiple Microsoft products, it's like shooting fish in a barrel to confuse the keys and employ the wrong i. Here are some common things that can happen:

Using the production key from a sticker on a PC

These product keys are normally for Microsoft Windows. Check the sticker for a product proper noun to make certain it'south for the Part production y'all're trying to install.
Using product keys for Office 2010 or before

Function 2011 for Mac and Office 2010 are no longer supported and not available for download if you lot no longer take media to download these versions. Learn more at Support has ended for Office for Mac 2011 or Stop of support for Part 2010.
Using on Microsoft 365 for business product cardinal

These product keys are entered in a unlike location. For help, encounter Enter your production fundamental for Function 365 for business.
Using the product primal provided by a school or system

If your school or organization has a volume license agreement for Part, and then you lot are using a dissimilar version of Function that uses volume license keys. These keys can't be used for retail Office versions like Home and Student, Domicile and Business, or Professional, and can't be entered on this folio. Come across Actuate volume editions of Office for more information.

Common ways people mistype the product key

Reading the product cardinal from a characterization tin exist hard. Letters and numbers may await the aforementioned.

To avoid typing mistakes, hither's a list of normally mistyped characters:

The letter B and the number 8.
The alphabetic character K and the number half-dozen.
The letter O and the number 0.
The letter of the alphabet Q and the number 0.
The letters 5 and V dorsum to back (VV) appear similar the letter W.

Tip:If yous bought Part from an online retailer and received a confirmation e-mail, try copying and pasting the production primal from this email instead of typing it.

The product key isn't valid (KEY_NOT_ACTIVATED)

You'll see this message if the retailer where y'all purchased Part didn't activate the product key at the point of sale. The product primal must be activated by the retailer before yous tin apply information technology.

To resolve the issue, go back to the store where you lot purchased Function and have them activate the production key.

"Pitiful, you lot've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

Yous'll see this message if y'all endeavour to extend the amount of time on your Microsoft 365 subscription past 5 years.

Your Microsoft account tin can have only 1 Microsoft 365 Family subscription associated with it. If y'all use the aforementioned Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the corporeality of time for your subscription, upwards to a maximum of 5 years. This doesn't increase the number of Function devices you lot tin be signed in to or increment the amount of online storage that'south available with the subscription. For more than information, see What happens if I add another Office 365 for home subscription plan to my account? and How sign in works in Function 365.

Sorry, we can't ready your account right at present. Hang on to your production key, and try again later (ConversionBlockedSubscriptionViolations)

We can't redeem your product central due to a billing issue with your Microsoft account. Please go to your Microsoft account, Payment & billing page, locate the Pay settings department, and select the link for Modify how you pay or Set how you pay.

You take reached the maximum number of Office products that can exist associated to your Microsoft business relationship

You can redeem up to 25 ane-time purchases of Office 2019, 2016, or Office 2013 on the same Microsoft account. To redeem additional products, you'll need to create another Microsoft account. For more aid, see Getting maximum number mistake when you try to redeem Office?

Notation:This does not utilize to Microsoft 365 subscriptions. Your Microsoft account can accept just one Microsoft 365 Family subscription associated with it.

I get an error that JavaScript is required to consummate the activation process

Afterwards yous enter a valid product key, the Side by side push button should exist enabled. However, if JavaScript isn't enabled in our browser, the Adjacent push won't piece of work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If y'all're using an iPad, you must apply some other device to redeem your product key considering JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here'south how to enable cookies if your browser is blocking them:

Edge (Windows 10)

In the Edge window, select More (...) > Settings > View advanced settings.
Scroll down to Cookies, and select Don't cake cookies

Internet Explorer

In Cyberspace Explorer, in the menu bar, selectTools > Net options > Privacy > Advanced.
Select Accept or Prompt under Beginning-party Cookies, and Accept or Prompt nether 3rd-party Cookies.
Select OK.

Chrome

In a Chrome window, exercise one of the following:
- In the browser address box, enter chrome://settings/content.
  
  OR
- On the Chrome menu, select Settings > Show advanced settings, and and so nether Privacy, select Content settings.
In the Content settings dialog box, nether Cookies, make sure Permit local data to be set (recommended) is selected.
Select Done and refresh the browser.

Mozilla Firefox

If you're using Windows, in the Firefox window, select Open menu > Options.

Tip: If you're using a Mac, become to Firefox > Preferences.
Select the Privacy tab.
In the History section under Firefox will, select Use custom settings for history.
Make certain Accept cookies from sites is checked and Accept third party cookies is set to Always, and then select OK.

Safari

On your Mac, get to Safari > Preferences > Privacy.
Under Cookies and website data, select Always permit.
Select Close and refresh the browser.

Problems with language or geographical issues

Here are the common errors and how to prepare them.

My land or region isn't listed

After y'all enter your product key, your current country or region might non announced in the list, or the website language might change. This can happen if you buy your production key in a dissimilar country or region than where you redeem it. Your product key is simply valid for the countries or regions listed. If you need assistance, contact Microsoft support.

I become the error "This product primal isn't meant for your region"

If you lot get this message, this means that your product key was purchased in a different country or region than where you're currently located. Office product keys must be redeemed in the country or region where they are purchased. If you demand assistance, contact Microsoft support.

I get the error "Pitiful, we tin can't use this product key because your current subscription was set up in another country/region" (BillingAccount)

If you lot become this message, this ways that your production key was purchased in a different state or region than where you're currently located. Please try to redeem your product key at https://microsoft.com/redeem. If that doesn't piece of work, please contact Microsoft support.

Microsoft business relationship limits for Office

The redemption process on https://office.com/setup and https://microsoft365.com/setup associates your Office production with your Microsoft account. Here are some important limits regarding your Microsoft account.

Your Microsoft account tin have only one Microsoft 365 Family subscription associated with it. If you use the aforementioned Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the corporeality of time for your subscription, upwards to a maximum of 5 years. This doesn't increase the number of Office devices you lot can be signed in to or increase the amount of online storage that'south available with the subscription. For more information, see What happens if I add another Function 365 for home subscription plan to my account? and How sign in works in Office 365.
If you have Microsoft 365 Family unit and you need to support more than half dozen people on your subscription, we recommend purchasing an Office 365 business subscription or volume license products of Office instead.
You can redeem upwardly to 25 onetime purchases of Office 2019, Office 2016, or Office 2013 on the same Microsoft account. If y'all'd similar to buy more than than 25 copies of Function for piece of work, nosotros recommend purchasing an Office 365 business subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851